Quick Jump
Privacy Policy
Look, we get it - privacy matters. Here's the honest breakdown of what we collect and why we need it. No corporate jargon, just straight talk from one gearhead to another.
When you bring your ride to BlazeWyrm, we're gonna need some basics to keep things running smooth:
- Personal Details: Name, phone number, email - standard stuff so we can actually reach you when your beast is ready
- Vehicle Information: Make, model, VIN, mileage, and all the specs we need to tune your machine right
- Service Records: What we've done to your car, parts we've installed, performance mods - basically a complete history so we don't forget what's under your hood
- Payment Data: Billing info, though we don't store full credit card numbers (that's handled by our payment processor)
- Diagnostic Data: ECU readings, sensor data, error codes - all the technical stuff our computers pull when we're diagnosing issues
We're not selling your data to sketchy third parties or anything like that. This info stays with us and helps us provide better service next time you roll in.
Here's the deal - we're not data miners. We use your info for legitimate shop operations:
- Service Delivery: Pretty obvious - we need your details to work on your car and contact you about it
- Appointment Scheduling: Keeping track of when you're coming in and what work needs doing
- Safety Recalls & Updates: If there's something critical we discover or a manufacturer recall, we'll let you know
- Performance Tracking: For modified vehicles, we keep dyno results and tuning parameters to ensure everything's running optimal
- Warranty Documentation: Gotta keep records for parts and labor warranties - protects both of us
- Occasional Updates: We might send you reminders about maintenance intervals or let you know about new performance packages, but we're not spamming you daily
Bottom line? We use your data to fix cars better and keep you in the loop. That's it.
Security's not just for your car's alarm system. We take protecting your info seriously:
- Encrypted Storage: All digital records are encrypted - can't have just anyone poking around in our databases
- Secure Payment Processing: We use industry-standard payment gateways that are PCI compliant
- Limited Access: Only authorized staff who need your info to do their job can access it
- Physical Security: Paper records are locked up tighter than a torqued head bolt
- Regular Updates: We keep our systems patched and updated to prevent vulnerabilities
No system's perfect, but we're doing everything reasonable to keep your data from ending up in the wrong hands.
We're not in the business of selling your info. But there are a few situations where we gotta share:
- Parts Suppliers: Sometimes we need to give them your vehicle info to get the right parts
- Warranty Claims: If we're doing warranty work, manufacturers need proof of service
- Payment Processors: Your payment info goes through secure third-party processors
- Legal Requirements: If the law says we have to share something, we will (but we'll fight it if it's unreasonable)
- With Your Permission: If you want us to coordinate with another shop or insurance company, we'll share what's needed
That's the complete list. We're not selling to marketers, data brokers, or anyone else. Your trust means more to us than a quick buck.
Under Canadian privacy laws (PIPEDA and all that), you've got rights. Here's what you can do:
- Access Your Data: Wanna see what we've got on file? Just ask - we'll show you everything
- Corrections: If something's wrong in your records, let us know and we'll fix it
- Opt-Out of Marketing: Don't want promotional emails? Easy - just tell us or click unsubscribe
- Data Portability: Need your service history for another shop? We'll provide it in a usable format
- Deletion Requests: Want us to delete your data? We can do that, though we're required to keep some records for tax and legal purposes
To exercise any of these rights, just shoot us an email at service@blazewyrmcontinuum.info or give us a call at (604) 555-WYRM.
We'll respond within 30 days max, usually way faster though.
We don't hoard data forever. Here's our retention policy:
- Active Customer Records: As long as you're bringing your car to us, we keep everything current
- Service History: We keep this for 7 years after your last visit (legal requirement for tax records and potential warranty claims)
- Diagnostic Data: Stored for 3 years - helps with pattern recognition for recurring issues
- Payment Records: 7 years for accounting and tax purposes
- Marketing Consent: Until you tell us to stop or we haven't heard from you in 3 years
After these periods, we securely delete or anonymize the data. No point keeping stuff we don't need.
Terms of Service
The legal framework for getting work done at BlazeWyrm. Nothing sketchy here, just setting clear expectations so we're all on the same page.
When you authorize work at BlazeWyrm, here's what we're both agreeing to:
- Authorization Required: We won't touch your car without your explicit okay. If we find something else that needs attention, we'll call before proceeding
- Accurate Estimates: We give you honest estimates, but sometimes things change once we're wrenching - we'll keep you updated
- Quality Parts: Unless you specify otherwise, we use quality aftermarket or OEM parts. We don't cheap out
- Professional Workmanship: Our techs are certified and experienced. We do it right the first time
- Your Responsibility: Be upfront about any modifications or issues. The more we know, the better we can help
Pretty straightforward stuff. Treat us right, we'll treat your car right.
Let's talk money - here's how payment works:
- Payment Due: Full payment's expected when you pick up your vehicle. We accept cash, credit cards, and debit
- Deposits: For major builds or expensive parts orders, we require a 50% deposit upfront
- Estimates vs. Final Bills: We try to nail the estimate, but final cost might vary if we find additional issues. You'll be notified before extra work
- No Payment = No Release: If the bill isn't settled, we can't release your vehicle (BC mechanics lien law, not us being jerks)
- Disputed Charges: Got a problem with your bill? Talk to us immediately - we'll work it out like adults
We're flexible with payment plans for big jobs - just ask. We'd rather work something out than make things difficult.
We stand behind our work. Here's what's covered:
- Labor Warranty: 90 days or 5,000km on all our work, whichever comes first
- Parts Warranty: Varies by manufacturer - we'll give you the specifics for each part installed
- Performance Mods: Custom work has a 30-day warranty against defects in workmanship
- What's NOT Covered: Damage from racing, abuse, accidents, or modifications done elsewhere. Also normal wear items
- Making Claims: If something goes wrong within warranty period, bring it back ASAP - we'll make it right
We're not trying to dodge responsibility. If we screwed up, we'll fix it free. But we can't warranty against every possible scenario.
Gotta cover the legal bases here - this is important stuff:
- Performance Modifications: Tuning and performance mods can void manufacturer warranties. We'll warn you upfront, but the decision's yours
- Track Use: If you're taking your tuned car to the track, that's on you. We build reliable performance, but track conditions are unpredictable
- Emission Compliance: In BC, modified vehicles still need to pass emissions. We'll keep you legal, but some mods might require extra testing
- Pre-existing Damage: We'll note any existing damage before we start work. Not responsible for issues we didn't cause
- Vehicle Storage: We're not responsible for theft or damage while your car's here, but we've got security cameras and locked gates
Look, we're doing serious modifications here. There's always some risk when you're pushing boundaries. We minimize it, but can't eliminate it entirely.
Plans change, we get it. Here's how cancellations work:
- Before Work Starts: Cancel anytime before we begin - full refund of any deposit (minus any parts we've already ordered)
- Work in Progress: You'll be charged for labor and parts used up to that point. We'll try to be reasonable
- Special Orders: Custom or special-order parts are usually non-refundable once ordered. We'll tell you this upfront
- Appointment No-Shows: Please give us 24 hours notice if you can't make it. We might charge a fee for repeated no-shows
- Our Right to Refuse: We reserve the right to refuse service if we feel the work's unsafe or outside our capabilities
Communication's key. If plans change, just let us know ASAP and we'll work something out.
Cookie Policy
Yeah, websites use cookies. Not the delicious kind, unfortunately. Here's what's tracking you and why.